The new Ryco Filters app has debuted with an impressive range of features that have been developed on the back of comprehensive customer feedback on the previous platform in Australia, and attention to detail in the re-engineering process.
The app for Android and iOS was designed with heavy focus on the back-end technology that collates and serves the data straight from the Ryco system, delivering the complete NZ Ryco catalogue into mechanics’ hands. Ryco has delivered a comprehensive core product with hidden smarts to help users get fast and accurate results.
Marketing communications manager Melissa Simpson said Ryco had concentrated on the user experience. Features such as live daily updates which, while virtually invisible to the end user, mean the most up-to- date info possible, and a swiping feature to toggle between screens, refined segmented search options, and an alpha key pad to select a model were great for users who struggle with phone key pads.
Users are able to ask questions or enquiries via live web chat directly with the customer service team from 10am to 4pm weekdays, once again highlighting Ryco’s uncompromising commitment to customer service.
A personalised version of the app allows the user to log in, create an account and begin saving favourite searches, part numbers or cross references.
“We’re really excited to release this product,” said Simpson, “because it’s one that meets with the expectation that our filter fans have of Ryco – a quality product that enhances their work.”
The new range of features is extensive, but Simpson was already looking to the future and what could come next for the app. “We have so many more additional features to deploy and we can’t wait to get the next update to bring more quick and easy ways to interact with Ryco.”
The app is available for download via the iTunes App Store, or Google Play now.
For more information on Ryco Filters or the app, visit www.ryco.co.nz or contact the customer service team on 0800 808 222.