Konecranes signs software agreement with Ports of Auckland

Tuesday, October 30, 2018

Ross Clarke from Ports of Auckland and Mario van den Heuvel, director, technical support, Konecranes Port Service.

Ports of Auckland Limited (POAL) has signed a software service level agreement (SLA) with Finnish company Konecranes for the new automated straddle carriers that recently arrived at their terminal. The SLA includes 24/7 software technical support once the new equipment goes live.

The equipment covered by the SLA includes 27 new Konecranes Noell Automated Straddle Carriers (A-STRADs) and 21 retrofits to manually operated Konecranes Noell straddle carriers that would make them fully automated.

“Our upgrade to automated straddles is essential to increasing our capacity so that we can handle the future freight needs of a rapidly growing Auckland city,” says Ports of Auckland chief executive Tony Gibson.

“In order to deliver for the city, we need to have confidence that any problems with the automation software will be resolved quickly and efficiently. This SLA gives us that confidence.”

Konecranes will be able to react and resolve software issues fast, as hotline staff will establish a secure remote connection to the POAL Konecranes Noell straddle carriers from anywhere in the world.