EROAD confirmed as an essential service and business continuity plan implemented

Wednesday, March 25, 2020

Steven Newman, EROAD CEO

EROAD has confirmed it has been designated an essential service by the New Zealand Government as New Zealand moves into level 4 Covid-19 status. The United States Government has classified ‘trucking’ (EROAD’s primary customer segment) as an essential service in the United States.  The company is awaiting clarification from the Federal and State Australian Government on the essential services status. EROAD’s products and services support the supply chain and activities of essential transport and services providers across New Zealand, United States and Australia.

“EROAD’s priority as the world fights this global pandemic is the safety of our EROAD team and supporting our customers, many of who provide essential transport and services across New Zealand, United States and Australia. EROAD is well equipped and prepared with our global business continuity plan which is now activated,” said CEO Steven Newman.

All staff not involved in servicing or dispatching the company’s on-board EHUBO units are now working from home. An international and domestic travel ban is also in place across all offices. The business continues to operate effectively through cloud business system stacks, communication tools and IT infrastructure.

  • In New Zealand working from home was tested last week and enacted from 23 March. The transition of call centre roles to home-based began last week, with no issues seen from a customer perspective;

  • EROAD’s Oregon office has been working from home since 16 March with no issues arising from a customer or technical support perspective;

  • In Australia, the sales team work remotely so no change to their way of operating; and

  • All customers and suppliers now meeting via digital channels or phone. 

There is some temporary disruption in the manufacturing of EROAD’s hardware (Ehubo) with new government restrictions around the world, however current inventory levels are able to support essential transport and service customers until at least the end of May in New Zealand and at least the end of June in the United States.