Owner of Ideal Transport Engineering, Greg Hickford, says the company’s customer-centric approach and attention to detail ensures high satisfaction and quality results.

Collaboration is key to a job well done, according to Pukekohe-based Ideal Transport Engineering. The company specialises in new truck builds and modifications.

“Clients provide a specification sheet, which is then discussed and finalised in build meetings to ensure all requirements are met. We sit down, draw everything up and confirm the plans. Once agreed, we move forward with the project. This approach ensures client satisfaction and efficient project execution,” Greg says.

Ideal Transport Engineering recently completed work on two Moffett mounts on new eight-wheel UDs for Tom Ryan Cartage.

“We did the two Moffett mounts back- to-back. Each job we do is about a two- to three-month project,” he says. “We’ve worked with Tom Ryan for around three years now, and we’ve done probably six or seven crane trucks for them.

“We’ve never had any complaints from Tom Ryan. Our collaborative process ensures they get exactly what they want. If we can’t achieve exactly what they want, we offer alternative solutions. They send their drivers over as well and we work with them throughout the build process to get everything right.

“Tom Ryan is a real gentleman of the industry. The company is fantastic to work with, and I would highly recommend them to anybody.”

Greg says his favourite part of the job is sitting down with clients, asking what we can do for them, then making it happen.

“Seeing the transformation of trucks from bland cab chassis to fully equipped, customised vehicles is incredibly satisfying. The transformation creates a lot of pride for the team, who I always catch taking photos of their work.”

Despite a softening industry, Ideal Transport Engineering continues to thrive, with projects lined up until February 2025. The company attributes its success to hard work and a clear point of difference – understanding and delivering precisely what the customer wants.

“You’ve got to work smarter, not harder, and have a point of difference. For us, it’s understanding what the customer wants and showing them how we can achieve it.