Mack Trucks Australia recall over driveshaft issue

Thursday, September 29, 2016





Mack Trucks Australia is taking the precautionary measure of recalling 295 trucks due a potential incorrectly specified driveshaft fitted on a limited number of Mack Granite, Trident, Super-Liners and Titans manufactured between 17 January 2012 and 29 September 2015.

After receiving reports from the field, an investigation was launched through Mack Trucks Australia’s internal safety and quality processes and identified that in specific circumstances, a particular driveshaft may prematurely fail at the centre bearing, disabling the vehicle. Mack Trucks Australia is fully committed to safety and continual product enhancements, and is recalling these trucks as a precautionary measure, as in the unlikely event of a driveshaft failure, pieces may fall onto the road.

This recall does not apply to all Mack Granite, Trident, Super-Liner and Titan trucks manufactured during this time, only the limited number fitted with the driveshaft in question.

Mack Trucks Australia has already started contacting all affected customers in writing, in accordance with its commitment to customer service and its legal obligations. Work to rectify the affected vehicles has already commenced, and replacement parts have been despatched to dealerships. Customers are encouraged to contact their local dealer or authorised workshop to arrange atime for their vehicle to be inspected at their earliest convenience.